Alcohol-based fragrance may be regulated as dangerous goods. ARQUENOR reviews available routes for the actual sample or order, but carrier acceptance, customs clearance and market-entry requirements remain subject to the shipment and destination.
Route confirmation
Provide the destination country, region, postcode, recipient type, quantity and required timing before payment or production dispatch. Sales will confirm whether a supported air, sea, road or specialist-courier route is available.
- Do not send a fragrance sample to ARQUENOR until recipient, quantity, packaging and route instructions are confirmed.
- Do not assume an alcohol-based sample can travel through an ordinary parcel service.
- A previously used route may change because of carrier, seasonal, regulatory or destination restrictions.
- Address changes after booking may require reclassification, new documents, extra cost or cancellation.
Classification, packing and documents
The applicable classification and documents are determined from the actual formulation and shipment. General website statements do not replace the SDS, transport data, carrier acceptance or professional dangerous-goods review required for a specific consignment.
- Alcohol content, flash point, inner container, total quantity and transport mode may affect classification.
- SDS, declaration, marking, labeling, approved packaging or other documents may be required.
- Sample exemptions or limited-quantity rules are not assumed to apply without route confirmation.
- Documentation for factory quality or cosmetic compliance does not automatically replace transport documentation.
Commercial terms and responsibilities
The quotation or sales agreement should identify the shipping term, named place and responsibilities of ARQUENOR, the buyer, importer and freight provider. Incoterms apply only when expressly stated in the accepted document.
- Confirm who books freight, provides export and transport documents, purchases insurance and bears risk at each stage.
- Confirm who acts as importer and handles permits, cosmetic requirements, customs clearance, duties and taxes.
- Shipping included in the published sample offer is subject to route confirmation and does not imply duties-paid delivery.
- Freight forwarders and carriers may impose their own terms, surcharges, inspection and acceptance requirements.
Timing, cost and delivery
Transit dates are estimates unless the accepted written document expressly states otherwise. Production readiness, dangerous-goods booking, flight or vessel space, customs, holidays, weather and recipient action can affect delivery.
- A quotation may require revision if weight, dimensions, classification, fuel surcharge or destination changes.
- The recipient must provide accurate contact details and be available for carrier or customs requests.
- Storage, return, redelivery, inspection, duty or address-correction fees are not included unless stated.
- Tracking availability and delivery proof depend on the selected service and carrier.
Damage, delay, loss and claims
Inspect packages promptly and preserve evidence. Remedies depend on the shipping term, carrier rules, insurance and accepted project documents; reporting an issue does not itself establish responsibility.
- Record visible damage with photographs before and during opening, and retain packaging and labels.
- Report shortage, leakage, damage or non-delivery promptly with the order and tracking references.
- Do not dispose of affected goods until sales or the carrier confirms whether inspection is required.
- Claim deadlines and recoverable amounts may be limited by carrier, insurer, law or the agreed sales terms.
A shipping plan is valid only for the identified product, quantity, package, destination and timing. Confirm material changes before dispatch. Buyers should obtain local customs, cosmetics and dangerous-goods advice where needed.