B2B buying support

Wholesale FAQ

Clear answers for fragrance retailers, boutiques, online sellers and resellers. For live stock, pricing or item-specific details, contact sales on WhatsApp.

Pricing & stock

Pricing, availability & order planning

Can you send me your latest price list?

Yes. Request the current stock list and wholesale price list through WhatsApp. Pricing and availability can change frequently, so sales confirms the latest information at the time of inquiry.

What is your MOQ?

We can support flexible order quantities, subject to item availability and shipping efficiency. Smaller orders may carry higher freight costs, so sales can help you plan the most practical order size.

Can I mix brands and products in one order?

Yes. You may combine available brands, products and quantities in one wholesale inquiry. Send your preferred SKUs and quantities so sales can confirm the order details.

What brands do you currently have in stock?

Our available brand mix changes over time. Contact us on WhatsApp for the latest stock list, including the brands and items currently available for wholesale inquiry.

Do you have this exact SKU, size or concentration?

Send the brand, product name, concentration, size, SKU or UPC when available. This helps sales confirm that both sides are discussing the same item before a quotation is prepared.

Do you offer volume pricing?

Pricing is quoted according to the selected SKU, quantity and current availability. Share your target quantities to request the best current quotation for your order.

How many pieces are in a case?

Case packs can vary by product. Sales can provide the relevant case quantity, such as 6, 12 or 24 pieces, for the items you are considering.

Can you reserve stock?

Inventory is not reserved until payment or written confirmation from sales. Stock status, quote validity and any hold period are confirmed for the specific order.

Products & condition

Product details before you buy

Are these U.S. version or EU version products?

Market version can vary by item. Tell us the products you are considering and sales will confirm the currently available version before quotation.

Are the products sealed and brand new?

Product condition is confirmed item by item. Ask sales to confirm whether an item is a retail box, tester, gift set or another product type, as well as any relevant packaging details.

Do you sell testers?

Tester availability varies. If you are interested in testers, include this in your WhatsApp inquiry so sales can check the current list and condition details.

Do you have gift sets?

Gift-set availability changes with the season and current inventory. Contact sales for the latest gift-set options and product details.

Shipping & delivery

Fulfillment, freight & delivery timing

Where do you ship from?

Fulfillment may be arranged from our U.S. or China warehouse, depending on current stock, destination and order requirements.

How much is shipping?

Shipping is quoted per order based on destination, weight, volume and carrier requirements. We do not offer a flat or free-shipping rate for wholesale orders.

How long does delivery take?

Estimated delivery is typically 3–7 business days from the U.S. warehouse and 5–10 business days from the China warehouse, depending on destination, carrier and order processing.

Do you ship outside the United States?

We primarily serve U.S. buyers and can review inquiries for Canada, the Caribbean and Latin America. Availability of shipping depends on the destination, carrier requirements and the specific items ordered.

Do I need to pay duties or taxes?

Any applicable duties or tax treatment will be stated clearly in your quotation before payment. Charges not specifically stated as included remain the buyer’s responsibility.

Payment & documents

Payment terms and sales materials

Do you offer net terms?

We do not currently offer net terms. Payment is arranged through the agreed transaction process before dispatch.

Can you provide an invoice?

An invoice can be provided when applicable. Buyers should confirm their own marketplace, retail or local compliance requirements before ordering; any applicable processing or tax-related charges are the buyer’s responsibility.

Can you provide product images?

Where available, we can provide product images for the items you purchase. Ask sales about image availability for your selected products.

Can I use your product images?

Images supplied by us may be used for resale of products purchased from us where permitted. Buyers remain responsible for checking brand, marketplace and local policy requirements before publishing or listing products.

Do you dropship?

We currently focus on wholesale orders rather than consumer dropshipping.

After your order

Claims, returns & inventory updates

What happens if items arrive damaged?

Please report any issue promptly with clear photos of the outer carton, shipping labels and affected items. Sales will review the information under our claims process.

Can I return slow-selling products?

Wholesale purchases are not treated like consumer returns. Please review our Returns & Claims terms before placing an order.

How often do you update your inventory list?

Availability changes frequently. Contact sales for the most current list and confirm the selected items again when requesting a quotation.

Still need help?

Ask sales about your order.

Send your target brands, SKUs and quantities for current stock, pricing and shipping information.

Ask on WhatsApp
WhatsApp Sales