Policy information
Returns &
Claims.
Our wholesale policy is designed to make the process clear: orders are final once dispatched, with support in place if your shipment arrives damaged or incorrect.
A clear policy for every order
What’s covered,
and what isn’t.
Orders are final
Once wholesale goods have been dispatched, we do not accept returns or provide return arrangements, except where applicable law requires otherwise.
Damage is covered
If goods arrive damaged, contact sales so we can review the issue and arrange an eligible replacement shipment.
Incorrect items are covered
If the item you receive differs from the confirmed order, notify sales and we will arrange a replacement for the affected item.
When something isn’t right
Start your claim
with sales.
Contact the sales team as soon as you identify a damaged or incorrect item. Clear order details help us assess the issue and arrange the right next step.
- 01
Prepare the details
Share your order reference, the affected item and a short description of the issue.
- 02
Send supporting photos
Include clear photos of the item, damage and outer packaging where applicable.
- 03
Sales confirms the solution
Our team reviews the claim and confirms whether a replacement shipment will be arranged.
Need help with an order?
We’ll help get
it right.
For a damaged or incorrect-item claim, contact sales with your order information and supporting photos. For delivery progress, please use the tracking number supplied after dispatch.
Contact sales about a claim